INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely. We strive to ensure that the true shape, color, and texture of the product are displayed as accurately as possible. However, due to variations in monitor settings and lighting, a slight (minor) difference may occur. We assure you that the design and quality standards will remain consistent with the sample approved during the pre-production phase.

Do you accept bulk orders, and what is your Minimum Order Quantity (MOQ)?

Yes, we specialize in bulk manufacturing. Our core business focuses on large-scale production runs. For small-scale testing or niche products, our Minimum Order Quantity (MOQ) starts at 25 pieces per design/color. For larger bulk orders, the MOQ is determined based on the specific design, material, and production complexity. Please submit your detailed product specifications through our contact form so we can provide you with an accurate estimate.

How can we check your manufacturing quality and process?
  • Quality checks are integrated at every stage of our manufacturing process. Prior to mass production, you can request a Sample Production run for final approval. Furthermore, our team provides Progress Reports and Quality Inspection Videos during the production phase to ensure transparency and adherence to your standards.

Do you work on custom designs (OEM/ODM services)?

Yes, custom manufacturing is our core expertise. We operate as both an OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer). You can provide us with your tech packs, design files, or even a basic sketch. Our in-house design and production teams will assist in bringing your vision to a high-quality finished product.

What is the estimated lead time and shipping method?
  • The lead time (delivery time) is contingent upon the design complexity, order quantity, and current production schedule. Once the design is approved, we will provide a precise estimated timeline. We utilize trusted international logistics partners, offering both air freight and sea freight options based on your urgency and budget requirements.

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